Return Policy


Return policy?
Products returned to Banksia Bears for credit are subject to the following terms and conditions:
The products must be returned to our physical address within seven (7) working days from the purchase date.
The products must be in a condition matching that of which they were shipped and in the case of pre-packaged products, in the same packaging as received (including tags attached to the products).
Products cannot be returned once they have been customised in any way.
In the unlikely event that you have received a product in error that you did not order, please return it to us and we will credit you and reimburse you for reasonable postage of the products back to us.
In the event that there is a fault with a product that we are responsible for we will either send you a replacement or give you a full refund including reasonable postage.